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PRIVACY POLICY

KSAMAH (“KSAMAH”, “we”, “us” or “our”), which includes our affiliate companies, is aware that you may wish to be informed about how your personally identifying data and information, such as name, address, e-mail address, telephone/fax numbers, credit/debit card information, demographic information, gender information and responses to survey questions (“Data”) that you may provide to KSAMAH, are treated.

Accordingly, we have developed this Privacy Policy (“Policy”) to explain our use of your Data as well as our precautions to keep your Data confidential and secure. By ordering our products and using our services, you are consenting to the Data collection and use practices described in this Policy, as modified from time to time by us in our sole discretion. We reserve the right to modify our Policy and invite you to consult this Policy from time to time in order to familiarize yourself with any changes. We will post any new Policy on our websites, changing the date at the bottom of such Policy. The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy. 

 What information do we collect?

We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature. We do not store credit card details nor do we share customer details with any third parties.

When ordering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. 

 How do we use your information?

We may use the Data we collect from you when you purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your shopping experience and to allow us to deliver the type of content and product offerings in which you are most interested; To allow us to better service you in responding to your customer service requests; To process your transactions even quicker; To administer a contest, promotion, survey or other site feature; and to send periodic emails. Your Data, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

If you have opted-in to receive our e-mail newsletter, we may send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If you would no longer like to receive promotional e-mail from us, please click “unsubscribe” link on the bottom of each e-mail newsletter. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your Data. Your Data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Although we have tried to create secure, reliable and trustworthy websites for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our websites or by e-mail cannot be guaranteed by us. Thus, we cannot be responsible or liable for the security of your Data whilst in transit via the Internet to us. 

 Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

How can you opt-out, remove or modify information you have provided to us? To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for recordkeeping. 

Third party links

Occasionally, at our discretion and in an attempt to provide you with increased value; we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). If you provide any personal information through any such third party web site, your transaction will occur on such third party’s web site and the personal information you provide will be collected by, and controlled by the privacy policy of, that third party. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.

Spamming

KSAMAH does not conduct “spamming”. Spamming is defined as sending unsolicited e-mails, usually of commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. On the contrary, where we believe that one of our products is of importance to you, we inform you by e-mail whilst giving you the choice of opting out of such service. 

 Trademark Rights

KSAMAH and its affiliates, licensors and content providers are the owners of all the trademarks used on the KSAMAH websites. Third parties are not allowed to use and apply any of the trademarks, logos and identifying marks without the express written consent of KSAMAH.

Changes to our policy

If we decide to change our privacy policy, we will update the PrivacyPolicy. We may not inform you about the same. Please regularly visit this page for reading the latest one. 

 Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. 

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline. 

Your consent

By using our site, you consent to our privacy policy. 

 Contacting Us

If there are any questions regarding this privacy policy you may contact us through ksamahofficial@gmail.com 

2 Refund & Return 

We offer our customers a simple, hassle-free, Refund & Return policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order. 

REFUNDS

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described' then we will issue refund upon receiving the item back. The shipping charges in case of return has to be borne by Buyers. Refund will be initiated only if the product is sent back to us within 5 days. Please note that taxes and duties paid on your purchase are non-refundable. We issue refund to your account directly. We are unable to offer refunds or exchanges on purchases which arrives to us defective or damaged. If an item has arrived faulty and needs to be returned, please contact ksamahofficial@gmail.com and we will get back to you within 48 hours. We are not liable for any loss of goods made by our couriers. In the off chance your product doesn’t arrive, it may have been returned back to us if you entered the wrong details, we would need to be re-imbursed fresh set of courier charges before we ship it again. For international Refunds & Returns, Import duties if extra charged to us will have to be paid by customers. No Refunds will be given incase of refusal to accept the package by clients 

RETURNS:

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You can return/exchange in 5 days after date of delivery, to complete your return; we require a receipt or proof of purchase.

Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of pick up location 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Cancellation Policy:

In case we receive a cancellation notice from you within 3-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you within 10 to 15 days. We will be able to cancel those orders that have already been processed and shipped out by us. KSAMAH has the right to cancel the orders that we are unable to accept. We immediately inform the customer and update the status of the order placed on our website. Refund will be provided for orders that are canceled by KSAMAH.. In case the customer does not take the delivery of the product when attempted by courier person or refuse the package during delivery. We will not be able to refund the amount. 

 LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact at ksamahofficial@gmail.com and we will be able to assist you. 

SHIPPING:

Our aim is to ship our products in a quick, safe and inexpensive manner. We try our best to ship goods to you as soon as possible. On an average, it takes us about 3-5 working business days to ship goods out of our warehouses across India. However if the quantities ordered are more then it may take longer to process your order. Should this happen, we will keep you informed by email.

To calculate how much time it will take you to receive your order, please add the shipping times given below to the 3 day order processing period. 

Delivery, Times And Cost

Shipping Destination Shipping Service Dispatch times Cost

Within India Domestic shipping companies. 7-8 working business days At Actuals

International shipping companies Around 15 business days depending on country to country At Actuals 

All of our orders are shipped internationally from our warehouse in Mumbai to your provided shipping address via International Courier Company. Due to the nature of international shipping, customer may have to pay additional import duties and taxes, which are levied once a shipment reaches your country. All such duties and Misc extra charges to be borne by client. The large majority of orders will not have to pay any additional fees apart from Import duties. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. 

3) Acceptance and Modification of the Terms and Conditions.

Your access and use of any website, mobile site, Facebook site, Twitter page, Instagram platform or other social media channel owned and/or operated by KSAMAH (“KSAMAH”, “we”, “us” or “our”), which includes KSAMAH affiliated companies, now or in the future (collectively and individually, the“Site”) are governed by these terms and conditions (the “Terms and Conditions”). By accessing, browsing and/or using our Site you acknowledge that you have read, understood and accepted, without reservation, these Terms and Conditions, as modified from time to time by us. If you do not agree to these Terms and Conditions, do not use the Site.

We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. If we decide to modify our Terms and Conditions, we will post a new version on the Site. It is your responsibility to review these Terms and Conditions periodically, and if at any time you find these Terms and Conditions unacceptable, you should leave the Site and cease all use of the Site. Your continued use of the Site signifies that you agree to be bound by these Terms and Conditions as they are amended. 

Backorders

We do our best to maintain our “in stock” status on all items. In the event that an item goes on backorder after you have placed your order, and your entire order cannot be fulfilled, we will contact you via e-mail. You will be given the option to 1) receive a refund for the backordered item, 2) substitute another item for the backordered item, or 3) place the entire order on hold until the backordered product comes back into stock. If you do not reply to our e-mail, your entire order will remain on backorder hold status until the out-of-stock item comes back into stock, at which point your order will ship out in its entirety. 

Reselling

Products that are purchased from this website, with or without a discount code, shall not be resold without first asking KSAMAH for permission. If you want to resell one or more of KSAMAH products, then please contact us by e-mail at ksamahofficial@gmail.com 

 Shipping Address:

The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.

KSAMAH is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.

If you have unintentionally entered incorrect shipping information, please immediately contact Customer Support at in ksamahofficial@gmail.com We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.

If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.

If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus an actual expense.

Please enter the precise shipping address. If, for example, you enter both a street address and a PO box number, we will need to contact you to confirm which place the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within 3 days of when you placed your order, the order will be canceled. 

 Processing Time

Orders are processed within around 3 business days of receipt from our warehouse, and orders will ship out once processed. Therefore, delivery-time quotes begin when the package leaves the warehouse after the 3 business days of processing are completed. 

Reliance on Website Information

The information presented on our website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our website, or by anyone who may be informed of any of its contents. 

 Copyright and Intellectual Property

The content of our Site and namely but not exclusively the texts, marks, logos, slogans, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the exclusive property of and owned by KSAMAH or its affiliated companies, licensors or content providers, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.

Except as expressly provided in “Use of the Site” set forth below, nothing contained on our Site shall be interpreted or construed as granting you a license or a right to use any such content of our Site. 

 All of the content made available through the Site, including, but not limited to, all text and images (“Content”), and all software used to make the Site available are and shall remain the property of KSAMAH and its licensors and suppliers, and are protected by copyright, trademark, patent, and/or other proprietary rights and laws 

Username/Password

In the event the Site is ever structured such that you are able to create an account on the Site, In such event, you will be responsible for keeping your username and password confidential and secure, and you will be responsible for all actions taken using your username and password. By registering, you may agree to receive communications and promotional materials from KSAMAH and its affiliated entities. 

 Rules for Using the Site

You agree to follow the conduct rules listed below: You will not knowingly provide or post any false, misleading, or fraudulent information. You will not use the Site for any illegal purpose, nor will you provide or post any material or information in violation of any applicable law or regulation. All information provided or posted by you will not violate the copyright rights, right of publicity or privacy or any other proprietary rights of any third party. Information provided or posted by you will not violate the trade secret rights of any third party. Information provided or posted by you must not be defamatory, harassing, offensive, threatening, obscene, or otherwise inappropriate or disruptive. You will not hold yourself out as someone you are not or otherwise impersonate any other person while using the Site. You will not interfere or tamper with the functioning of the Site, nor will you attempt to gain access to information or control of the Site not specifically granted to you. You will not use the Site to transmit any spyware, virus or similar destructive program or code. You will not compile any database or list of other Site visitors, nor will you use the Site to facilitate the sending of any spam, bulk email, or email offering to sell goods or provide services. You will not access or attempt to access any restricted portion of the Site unless you have specifically been granted access. 

 Site Access

We may discontinue all or part of the Site at any time, in our sole discretion. KSAMAH may block or limit your access to the Site, with or without notice to you, and without liability to you, if: (a) you violate these Terms and Conditions; (b) you violate any applicable law or regulation relating to your use of the Site; (c) you engage in any conduct which KSAMAH, in its sole discretion, believe is offensive, harmful, defamatory, or otherwise harmful to KSAMAH or others. To ensure that we provide a high quality experience for you and for other users of the Site, you agree that we and/or our representatives may access and/or review information provided when you comment on the Site on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third party rights, or other unauthorized uses of the Site. 

Around 15 business days depending on the country to country

The products displayed on the Site may be available on our Site for purchase, and may also be available in select third party retail locations. The products and prices displayed on the Site are subject to change at any time with or without notice. The prices or items in any particular third party store may be different from those appearing on the Site, and the in-store information and availability controls over any conflicting information at the Site. Your placement of an order through the Site constitutes your offer to purchase the items selected by you. KSAMAH may accept or reject your offer, and your offer is not accepted by KSAMAH until KSAMAH ships your order.

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. KSAMAH makes no guarantee that information on the Site is error-free, complete or current. KSAMAH reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, even after an order may be placed or confirmed. In the event a product ordered is no longer available, not available at the advertised price, or if the price has increased, KSAMAH may decline your offer or KSAMAH may contact you to confirm whether you would like to continue with your purchase given the new availability and pricing information. 

 In connection with placing an order, you may be asked by KSAMAH or the applicable third party to supply certain information, including, but not limited to, credit card or other payment information. You agree to provide KSAMAH or such third party with information that is accurate, complete and current, and to comply with the terms and conditions of any agreement that you enter in connection with your purchase of any product or service. You are responsible for all charges incurred by users of your account, credit card or another payment mechanism, as well as for paying any applicable taxes. 

Disclaimer of Warranties

Your use of the site is at your own risk and you assume the risk of and all damages or loss from the use of, or inability to use, the site. Without prejudice to these terms and conditions, any and all material, information and all other content on the site are furnished to you “as is” and without guaranty of any sort, express or implied. To the maximum extent permitted by law, KSAMAH expressly disclaims any and all warranties, express or implied, regarding the site, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or no infringement.

KSAMAH does not guarantee that the site or its content will correspond to your expectations, meet your requirements or will not be interrupted, timely, secure or free of error. Your sole and exclusive remedy for any dissatisfaction with the site is to refrain from using the site. 

 Some jurisdictions may not allow certain limitations of warranties, so some of the above exclusions may not apply to you.

Any advice or information, be it oral or written, obtained from KSAMAH or during the use of services made available on the site, shall not give rise to any guarantees which are not expressly provided for in these terms and conditions. 

 Limitation of liability

You recognize and accept that, to the fullest extent permitted by applicable law, in no event shall KSAMAH, its affiliates or subsidiaries or any of their respective employees, officers, directors, owners, licensors, agents or any other third parties mentioned on the site or involved in creating, producing or delivering the site, be held liable for any damages of any kind, including, but not limited to, direct, indirect, or consequential damages, any injury to reputation, costs, losses, decrease in turnover or profits or liabilities of any nature whatsoever (even if the advent of such damage was known or could have been known by KSAMAH), capable of arising from your access to, or use of, or inability to use, the site or its content.

All materials, which are downloaded or obtained by any other manner during the use of our site, are at your own risk and peril. KSAMAH assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from the site or for any illegal intrusion or intervention in the it systems. 

 KSAMAH reserves the right to interrupt or discontinue any or all of the functionality of its site. KSAMAH accepts no responsibility or liability 

 

Jurisdiction

All disputes to be settled basis Indian law and in courts of Mumbai only

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